4 women making waves in the tech world right now If you’re reading this blog, you’re likely the type of person who gets hyped up by seeing other women in tech thrive. Well, we’ve got your regular dose of inspiration and motivation right here. As we continue to weather the storm of 2023, these are […]
Diversity across all workplaces and teams should be something the world is striving for – that much is clear. So, why does it appear we’re seeing increased talk regarding this issue in reference to the Artificial Intelligence space in particular? As AI is progressively making data central to much of our decision-making, this issue talks […]
It’s nothing short of gut-wrenching to know that women remain underpaid and under-represented in tech. The gender gap is a multifaceted issue requiring leadership action, systemic change and an intense re-engineering of the culture to truly shift these deep set biases. But what can be done at ground level? Here are 5 ways you can […]
It’s not an exaggeration to say that apps have changed our lives. From finding love to finding your keys, hefty programs on a desktop have transformed into little genius squares within your hands. The best thing about it is: Some of the best apps in the store are female-owned. And it checks out when you […]
Why we should stop and smell the progress. Once more for the people in the back: it’s never been a better time to be a woman in tech. And there’s so much to celebrate whilst looking ahead to what we can drive even further. We’ve detailed how the industry has shifted for the better, and some […]
In 2023, workplace diversity matters. And it’s not just about meeting quotas to make everyone feel nice – it’s about transparently ensuring that all areas of the workforce include a mix of perspectives. This is good business. Global Hiring Trends reported by LinkedIn show that 78% of companies prioritize diversity to improve culture, while 62% […]
The world is desperate for women to step up and take their place. To be represented in boardrooms and beyond. To be appreciated for all they do – in families, in society and in the workplace. This Women’s History Month, join us in acknowledging today’s female trailblazers. They’re not always the women you see featured […]
Even the most successful among us need help to achieve their goals. The people we meet along the way, throughout our career and life, serve as a key tool in opening doors, facilitating introductions, getting that coveted promotion, securing investor dollars and much more. Yup, networking works, and it’s not just your imagination: 85% of […]
2021 was a milestone year for women around the globe. It demonstrated not only what we can achieve in the face of crisis, but also the increasing need for female leadership in our world. According to a UN Women report, female leaders responded more rapidly with measures to help ‘flatten the curve’ of the pandemic […]
Even the most successful among us need help to achieve their goals. The people we meet along the way, throughout our career and life, serve as a key tool in opening doors, facilitating introductions, getting that coveted promotion, securing investor dollars and much more. Yup, networking works, and it’s not just your imagination: 85% of […]
How do you land on J.D. Power’s top spot for Customer Care 22 times? Chief Customer Experience Officer at T-Mobile, Callie Field, shares her thoughts on the most important element in making this happen – happy employees. We also get into a rich conversation about 5G, machine learning and finding the right balance between tech and humanity. Callie also shares her amazing story of going from mall kiosk employee to T-Mobile’s C-Suite. Here’s my conversation with Callie.
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Callie Field is the Executive Vice President and Chief Customer Experience Officer of T-Mobile. After graduating from Texas Tech University with a Master of Business Administration degree and a Juris Doctor degree, Callie joined T-Mobile as a frontline employee selling cell phones to customers. After rising through the company’s ranks over the past 18 years, Callie leads a team of digital technologists and 30,000 experts in customer experience. She also serves as the executive sponsor of T-Mobile’s Multicultural Alliance Network, where she advocates for the company’s diversity, equity, and inclusion efforts.
Callie joins me today to share her journey from working as a frontline employee at T-Mobile to leading a team of more than 30,000 customer experience experts. She discusses why it’s important for her to connect with customer-facing employees at T-Mobile and highlights how improving customer experience starts with happy employees. She explains what 5G is in addition to how it can help impoverished communities and promote diversity and inclusion. Callie also shares her advice for young women who find themselves struggling in their careers.
“You can have the greatest tech in the world, but if you don’t have relationships with the people who promote your product and talk to your customers, you’re going to miss the mark.” – Callie Field
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Email: [email protected]
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