Website pagerduty PagerDuty

At PagerDuty, we believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values – Community, Growth, Passion, Team and Trust – serve as the foundation of our collaborative and dynamic culture. Whether it’s conducting a retrospective, participating in our monthly Hackdays, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.

Why We Need You

PagerDuty is growing and we are looking for a Sr. Software Engineer to join the Technical Operations organization. In this role, you’ll be working on building and enhancing the integration between our product platform and third-party SaaS billing platform. You’ll be involved in designing, implementing, and maintaining new services and integrating them with numerous platforms. We are looking for an engineer who is not afraid to get their hands dirty working in all parts of the product and internal tools code bases. We solve problems using Ruby on Rails, Elixir/Phoenix, JavaScript/Ember, Apache Kafka, and MySQL.

How You Contribute to Our Vision: Key Responsibilities

  • Working alongside the other members of the monetization team, you will design and expand APIs to support new products and features, and improve workflows.
  • You will build, deploy, and maintain important, highly available, scalable, and reliable production SaaS service(s).
  • You will collaborate with business and product partners to architect new tools and solutions from the ground-up.
  • You will have a direct impact on our growth and play a pivotal role in implementing and maintaining API integrations (e.g. Zuora) to increase our scalability and flexibility.
  • You will learn new technologies and share knowledge with the rest of your team and the company as a whole.
  • You will participate in your team’s on-call rotation (using PagerDuty) – triaging and addressing production issues in real-time as they arise.

Minimum Requirements

  • B.S. or higher in Computer Science (or equivalent work experience)
  • 5+ years of development experience working on customer-facing and web-based systems
  • You have experience with designing, implementing, and using APIs in a service-oriented environment
  • You have experience in object-oriented design and design patterns
  • You have excellent communication skills working with internal stakeholders, product owners, and geographically dispersed teams
  • You have 1+ years Agile Methodology experience
  • You have basic linux sysadmin experience
  • You are a self-starter; a reliable teammate with the ability to deliver quality projects on-time
  • You have the ability to thrive in a high-intensity, rapidly changing environment, and to successfully handle multiple projects simultaneously with a sense of urgency
  • Previous experience building internal business tools preferred

How We Work

PagerDuty Engineering teams are set up to be mini innovation pods. We practice what we preach, and believe that every engineer can build great products to delight our thousands of customers.

Teams are set up to be able to achieve success autonomously while remaining accountable for results. Every team has full vertical ownership of their own services and are able to release as frequently as they want to. We practice the mantra of ‘Code It. Ship It. Own It.’ and believe that teams are most successful when they are able to own every decision in order to run their software. Every team gets to be a part of our growth by building highly resilient and durable software that scales from our startup customers to Fortune 100 companies.

We deploy over 1000 times a month and every engineer is able to ship high quality software to production on their own. Teams own their own tests and yes, we use PagerDuty to manage incidents. Teams own their own way of working and can use the agile practices of their choice to work collaboratively via incremental delivery.

We support engineers to explore ideas via monthly Hack Days, actively attack our own infrastructure weekly to learn and get better, host an annual internal technical conference called PagerCon, ask our engineers to represent PagerDuty at industry events, and contribute to the open source community.

Each team has a dedicated Engineering Manager, Product Owner, and agile coach to help support our people and teams to be successful. We believe that Management is a separate skill set and have different career paths for our engineers and managers including a full ‘stay technical’ career track.

PagerDuty offers:
Competitive salaries and company equity
Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family
401K, pre-tax commuter benefits, corporate discounts, cell phone allowance and more!
Generous parental leave, paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid holidays and ample sick leave
Paid employee Volunteer Time – 20 hours per year
Monthly company wide hack days
Catered lunch daily plus breakfast on Wednesdays, and plenty of snacks and drinks
Convenient office location in SoMa tech hub – accessible by BART, Muni and CalTrain

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

PagerDuty uses the E-Verify employment verification program.

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